General Conditions of Sale (CGV)
These General Terms and Conditions of Sale (GTC) govern sales concluded on the TEA SHOP website ( www.teashopstore.fr ). They apply to all transactions carried out on the site, whether you are a consumer or a professional.
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1. Scope of application
These General Terms and Conditions apply to all sales of products made on the TEA SHOP website to an end customer. By placing an order, the customer fully accepts these General Terms and Conditions.
2. Identity of the seller
- Company : TEA SHOP, simplified joint stock company (SAS)
- Head office : 43 Rue des Lys, 83190 Ollioules, France
- SIREN : 913 947 040
- Intra-community VAT : FR41 913 947 040
- Email : contact@teashopstore.fr
- Phone : [add if necessary]
3. Products
The products offered for sale are described and presented with the greatest possible accuracy on the site. However, if errors or omissions occur, TEA SHOP cannot be held liable.
Product photographs are not contractual and are provided for information purposes only.
4. Price
Product prices are indicated in euros , all taxes included (TTC) , excluding delivery costs. TEA SHOP reserves the right to modify its prices at any time, but the products are invoiced on the basis of the rates in effect at the time of the order.
Delivery costs are mentioned separately before validation of the order.
5. Order
To place an order, the customer must follow the online ordering process. After validation of the order, a confirmation email will be sent to the customer. The order will only be considered final after receipt of payment.
TEA SHOP reserves the right to refuse an order for legitimate reasons, particularly in the event of suspected fraud or non-payment.
6. Payment
Payment is due immediately upon ordering and may be made by the following means:
- Bank card (Visa, Mastercard, etc.)
- PayPal
- [Other payment methods if applicable]
The TEA SHOP site uses a secure payment solution guaranteeing the confidentiality and security of the data transmitted.
7. Delivery
The products are delivered to the address indicated by the customer when ordering.
- Delivery times : Delivery times are indicated at the time of ordering. In the event of a delay in delivery, TEA SHOP cannot be held responsible if this delay is attributable to the carrier or to external circumstances.
- Delivery costs : Delivery costs are calculated based on the destination and weight of the products ordered and are specified during the ordering process.
- Delivery areas : Products are delivered to [indicate geographic areas covered].
8. Right of withdrawal
In accordance with article L.221-18 of the Consumer Code , the customer has a period of 14 days from receipt of the products to exercise his right of withdrawal without having to provide reasons or pay penalties.
To exercise this right, the customer must inform TEA SHOP of his decision by email to contact@teashopstore.fr or via the withdrawal form available [insert a link to the form].
The customer must return the products in their original condition and at their own expense, within 14 days of notification of withdrawal.
Damaged or incomplete products will not be accepted.
9. Returns and Refunds
In the event of withdrawal, TEA SHOP will reimburse the customer for all amounts paid (including delivery costs) within 14 days of receipt of the returned products. The return costs remain the responsibility of the customer.
10. Legal guarantee
The products benefit from the legal guarantee of conformity provided for by articles L.217-4 et seq. of the Consumer Code and the guarantee against hidden defects provided for by articles 1641 et seq. of the Civil Code .
If a delivered product is non-compliant or defective, the customer can contact customer service at contact@teashopstore.fr to request repair, replacement or refund of the product concerned.
11. Liability
TEA SHOP cannot be held responsible for damages resulting from improper use of the purchased product. Furthermore, TEA SHOP declines all responsibility in the event of delay or non-execution of the order due to force majeure.
12. Personal data
The personal information collected on the site is necessary for processing orders and managing customer relations. In accordance with the GDPR , the customer has the right to access, rectify and delete their personal data.
For any questions or requests regarding personal data, the customer can send an email to contact@teashopstore.fr .
13. Intellectual property
All elements of the TEA SHOP website (texts, images, logos, etc.) are the exclusive property of TEA SHOP . Any total or partial reproduction is strictly prohibited.
14. Mediation and dispute resolution
In the event of a dispute, the customer may resort to mediation via a consumer mediator or contact TEA SHOP directly for an attempt at an amicable resolution.
15. Applicable law and competent jurisdiction
These General Terms and Conditions are governed by French law. In the event of a dispute, the French courts will have sole jurisdiction.